Cookies Policy

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies cannot usually be used by themselves to identify you by name, although information collected through cookies may sometimes be linked with other information that we hold about you.

Some cookies are placed directly by Hellspin Casino. Other cookies may be placed by carefully selected service providers that support website operation, security, analytics, communications, advertising or other services. These third parties may process information collected through cookies in accordance with their own privacy notices and the arrangements they have with us.

In addition to cookies, we may use similar technologies such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless we say otherwise.

The cookies used on our website may have different purposes. Some are essential for the website to function, while others help us understand how the website is used or provide a more relevant experience. The exact cookies available may change as the website, our services and our technology develop.

Strictly necessary cookies

These cookies are needed for core website functions. They may help with account access, session management, page navigation, security, fraud prevention, load balancing and the operation of features that you request. Without these cookies, parts of the website may not operate correctly. Because they are necessary for the delivery of a service you request, they may not be switchable off through every preference tool.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display preferences or other settings. They can make future visits more convenient and help provide a consistent experience. If you disable them, some preferences may not be remembered and you may need to make the same selections again.

Analytics and performance cookies

These cookies help us understand how visitors use the website. They may collect information such as the pages viewed, the links selected, the time spent on a page, the type of device used and whether an error occurred. We use this information in an aggregated or otherwise analysed form to monitor performance, identify improvements and make the website easier to use.

Marketing and advertising cookies

Where used, these cookies may help measure campaigns, limit how often an advertisement is shown, understand which content is relevant and assess the effectiveness of promotional activity. They may also allow advertising or marketing partners to recognise a device across different websites or services. These cookies are generally controlled through your consent choices and may be disabled without affecting essential website functions.

Security and compliance technologies

We may use cookies and related technologies to help protect accounts, detect unusual activity, prevent misuse, support responsible access and meet applicable legal or regulatory obligations. These technologies may analyse device, browser and usage signals. They are not intended to remove your rights or replace any identity, age or customer verification process that may apply.

A session cookie is normally removed when you close your browser or end your session. It can help the website remember information while you move between pages, such as whether you are signed in or which parts of a process you have completed.

A persistent cookie remains on your device for a defined period or until you delete it. It may remember settings between visits, help us recognise returning visitors or support measurement of website use. The period for which a cookie remains available depends on its purpose and configuration.

Cookies may be first-party cookies, which are set by Hellspin Casino, or third-party cookies, which are set by an external service operating on or through the website. We seek to use third-party services appropriately, but those providers may change their cookies or processing practices. You should review the relevant third party's information where necessary.

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject them or select categories of cookies. Your choices may be stored in a cookie so that we do not ask you the same question on every visit. If you clear your browser data, your preferences may also be removed and you may be asked to make them again.

You can usually control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is stored. Instructions vary between browsers and devices, so you should consult the help or settings information provided by your browser manufacturer.

• Blocking all cookies may affect sign-in, account functions, security checks and other parts of the website.
• Disabling optional cookies may reduce website functionality or affect the relevance of content and advertising.
• Deleting cookies does not necessarily delete other information that may have been collected lawfully.
• Cookie settings may need to be managed separately for each browser, device or user profile.
• Some third-party services may provide their own opt-out or preference tools.

Where consent is required for a particular type of cookie, we will seek it through the available notice or preference mechanism. You may be able to withdraw or change consent at any time using that mechanism, although withdrawal will not affect processing that occurred before the change. Essential cookies may continue to operate where they are required for the website or a service you request.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referral information, pages viewed, actions taken, dates and times of visits, and technical information about how the website is accessed. The information collected depends on the cookie and the settings available on your device. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We may combine cookie information with information you provide to us or information generated through your use of our services. For example, this may help us maintain a secure session, remember a preference, identify technical problems, understand service performance or meet our legal and compliance responsibilities. We will not treat cookie information as permission to ignore any applicable privacy, advertising, gambling or consumer protection requirements.

Our website may contain links to websites, applications or services operated by other organisations. This Cookies Policy does not govern those external services. Their use of cookies and similar technologies is subject to their own policies and settings. We recommend checking their information before providing personal information or allowing optional technologies.

We may update this Cookies Policy from time to time to reflect changes in technology, website features, service providers, legal requirements or our practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. Your continued use of the website after an update may be subject to the updated policy, but any consent required by law will be requested through the relevant process.

If you have questions about this policy, your cookie choices or the way personal information is handled, please use the available contact or support options on the website. We may need to verify your identity before responding to a request concerning personal information or account security. This helps protect you and prevents unauthorised access.