Responsible Gaming

There is no guaranteed way to win when gambling. Game outcomes are determined by chance, game rules or other factors described for the relevant product. Previous results do not predict future results, and a win is never certain. Treat every wager as entertainment spending rather than an investment or a source of income.

Only gamble with money you can afford to lose after your essential expenses have been paid. Your gambling budget should be separate from rent, mortgage payments, food, utilities, savings, school costs and other financial commitments. Decide how much you are comfortable spending before you begin, and stop when you reach that amount. Do not increase your budget because you are losing or because you believe a win is due.

• Set a clear spending limit before you deposit or place a wager.
• Decide how much time you will spend gambling and take regular breaks.
• Keep gambling money separate from funds needed for everyday living.
• Never borrow money, use essential bill money or sell belongings to fund gambling.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Keep a record of deposits, wagers, wins and losses so you have a realistic view of your activity.
• Do not chase losses or continue playing to recover money that has already been lost.
• Do not treat gambling as a solution to debt, financial pressure, loneliness or other personal problems.

It may help to speak openly with someone you trust about your gambling budget and habits. A partner, family member or friend can provide perspective and support you in keeping to the limits you have chosen. If you find it difficult to discuss gambling with people close to you, an independent support service can provide confidential guidance.

Know the difference between entertainment and income

Gambling is not a reliable way to earn money. A short-term winning period does not change the risks involved, and a run of losses does not mean that a win is more likely to happen next. Avoid making financial plans based on expected winnings. Your regular income, savings and essential expenses should not depend on gambling results.

Depending on the features available for your account, you may be able to use responsible gaming tools to manage your gambling. These tools may include deposit limits, wagering or loss limits, session reminders, cooling-off periods, time-outs and self-exclusion. Availability, settings and the time taken for a control to apply may vary, so read the information shown when you select a feature.

Set limits before you play

A limit is most useful when it is set before gambling begins and is based on an affordable entertainment budget. Choose an amount and period that will not affect your everyday needs. Consider both the amount you may deposit and the time you may spend playing. Review your activity regularly rather than relying on memory or how you feel at the end of a session.

Take a break or use self-exclusion

A time-out or cooling-off period can provide a temporary break from gambling. Self-exclusion is a stronger option that restricts access for a selected period or, where available, for a longer period. If you choose self-exclusion, do not try to open another account, use another person's account or bypass the restriction with different details. Follow the instructions provided and use the break to seek further support if gambling has become difficult to control.

Use practical safeguards

• Review your account activity and payment history regularly.
• Keep your login details private and do not allow another person to use your account.
• Remove saved payment methods if they make unplanned deposits easier.
• Consider banking, device or network controls that can restrict gambling transactions or access.
• Use a strong password, device lock and privacy settings to prevent unauthorised access.
• Do not attempt to bypass a limit, time-out, self-exclusion or account restriction.
• Ask for help if you are unable to set, maintain or respect the limits you have chosen.

Responsible gaming tools support your decisions, but they cannot remove all gambling risk. If you are already experiencing financial, emotional or relationship problems because of gambling, stopping and seeking independent assistance may be more appropriate than relying only on account controls.

Problem gambling can affect anyone, including people who have previously gambled without difficulty. It is not measured only by how often you play or how much money you spend. Gambling may be a concern when it affects your finances, relationships, work, study, physical health, mental health or general wellbeing. You do not need to wait for a serious crisis before asking for help.

Consider taking a break and seeking support if you recognise one or more of the following signs:

• Spending more time or money gambling than you intended.
• Repeatedly trying and failing to reduce or stop gambling.
• Feeling restless, irritable or anxious when you cannot gamble.
• Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Chasing losses or believing that another win will solve financial problems.
• Hiding gambling activity, deposits, losses or debts from people close to you.
• Borrowing money, missing bills or experiencing financial hardship because of gambling.
• Arguing with family or friends because of gambling.
• Neglecting work, study, household duties or other responsibilities.
• Losing interest in activities you previously enjoyed.
• Gambling for longer than planned or finding it difficult to take breaks.
• Feeling shame, hopelessness, anxiety or distress linked to gambling.

If any of these signs apply, stop gambling and consider using a time-out or self-exclusion option. Speak with someone you trust and seek independent help. Trained advisers can help you understand your gambling, identify practical changes and develop a plan that suits your circumstances. Support may also be available for family members, partners and friends affected by another person's gambling.

Do not chase losses

Chasing losses means continuing to gamble or increasing stakes in an attempt to win back money already lost. This can create a cycle in which losses grow and decisions become more emotional. A loss is not a reason to place another wager, and a previous result does not make a particular outcome more likely. The safest response to a loss is to stop, review your limits and take a break.

Players in Australia can seek help from gambling support services available in their state or territory, as well as national counselling and information services. These services can provide information about responsible gambling, emotional support, financial concerns and steps for reducing or stopping gambling. Independent financial counselling may also help with budgeting, debts and practical next steps. You can search for an appropriate Australian service through official government or health-service websites.

If gambling has caused immediate financial, relationship or personal safety concerns, seek urgent assistance from an appropriate emergency or crisis service. If you feel at risk of harming yourself or someone else, contact emergency services in Australia or go to the nearest emergency department. Gambling should never put your safety at risk.

Age and account access

Gambling is only for people who meet the applicable legal age requirements. Minors must not create or use an account. Keep your account and login details secure, and take reasonable steps to prevent children or other unauthorised people from accessing your device or account. Device locks, strong passwords, privacy settings and parental controls may help reduce the risk of unauthorised access.

Our responsible gaming approach

Hellspin Casino aims to provide information and account options that help players make informed choices. Where appropriate, account activity may be reviewed and players may be asked questions or requested to provide information. Responsible gaming measures may include account restrictions, pauses, requests for clarification or account closure. These measures are intended to support safer play and meet applicable requirements, but they cannot guarantee that gambling-related harm will not occur.

If you are concerned about your gambling or need help using a responsible gaming feature, review the information available in your account and contact the support channel provided through the website. Do not share your password or allow another person to control your account. Asking for help early is a practical and positive step, and you do not need to manage gambling concerns alone.

Make a personal plan

1. Decide whether gambling fits within your current budget and circumstances.
2. Set a spending and time limit before starting a session.
3. Stop when you reach either limit, regardless of whether you are winning or losing.
4. Take a break if you feel emotional, pressured or tempted to chase losses.
5. Review your gambling regularly and be honest about its effect on your life.
6. Use a time-out, self-exclusion or independent support service if you are finding it difficult to stay in control.